Frequently Asked Questions
Everything you need to know about your Ovcio journey.
What makes Ovcio scarves different from regular wool?
Ovcio specializes in premium Mongolian cashmere, known for its exceptional softness and lightweight warmth. Each piece is crafted using a unique weaving process that ensures durability while maintaining a silk-like feel against the skin.
How long does shipping take?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times range from 3-7 business days for express shipping and 7-14 business days for standard international shipping.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, we offer a 30-day return policy for all unworn and unwashed items in their original packaging.
How should I care for my cashmere products?
To maintain the longevity of your cashmere, we recommend professional dry cleaning or gentle hand washing in cold water with a mild detergent. Always lay flat to dry and avoid wringing the fabric.
Are your products ethically sourced?
Yes, sustainability and ethics are at our core. We work directly with traditional herders in Mongolia to ensure fair wages and humane treatment of the goats, promoting sustainable grazing practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through Klarna and Afterpay in select regions.